Store Policies
Thank you for shopping at Collected by Elizabeth Malmo.
Our policies are outlined below to help ensure your experience is seamless from start to finish. If we haven’t addressed your question, please email us directly at hello@
Shipping & Returns
We take great care in fulfilling and packaging your order to ensure it arrives safely. Orders are typically processed Monday through Friday (excluding holidays) and ship within 3–5 business days. Tracking information will be provided once your order leaves our facility.
Furniture and lighting may have extended lead times and will ship via white-glove or freight delivery. Our team will contact you directly to coordinate delivery details once your order is ready. Please inspect your shipment upon arrival and notify us within 48 hours if any issues arise.
- Domestic Shipping
We currently ship within the continental United States via FedEx, UPS, or USPS. Shipping times typically range from 3–7 business days once your order has shipped. At this time, we are unable to ship to Alaska, Hawaii, or international destinations.
- Local Pickup
If you are located near Memphis, TN, you may select Local Pickup at checkout. We will email you when your order is ready and schedule a convenient pickup time at our storefront.
- Returns & Exchanges
Please note that all sales are final and not returnable or exchangeable except in the case of manufacturing defects or shipping damage. Returns must be approved in advance and accompanied by original packaging.
If a return is approved, a prepaid return label will be provided for a $15 fee for décor and small items. For furniture, lighting, art prints, or other large pieces, return freight will be the responsibility of the customer. Items must arrive in original condition to be eligible for refund consideration.
- Damaged or Defective Items
We carefully inspect each piece before shipment, but damages may occur during transit. Please inspect your order upon delivery and report any damages or defects within 48 hours of receipt to hello@
Because many of our items are made-to-order or one-of-a-kind, replacements may not always be available. In such cases, a refund will be issued. Custom and made-to-order pieces are eligible for refunds only if damaged or defective.
Promotions
Promotional offers are subject to the terms listed with each promotion. They are non-transferable, valid for one use per person, and may not be applied to registry purchases. Promotions cannot be combined with other offers or discounts and must be used before the specified expiration date. We reserve the right to modify or cancel promotions at any time.
E-Gift Cards
E-gift cards are available exclusively through our website and may be redeemed online at collectedbyelizabethmalmo.com.
Gift cards are delivered by email to the purchaser after checkout. The purchaser is responsible for forwarding the e-gift card to the intended recipient. Once purchased, e-gift card orders cannot be modified or canceled. If you entered an incorrect email address, please contact hello@
E-gift cards expire five years after issuance and carry no processing fees.
Balances remain on the same card until fully redeemed. Cards are nonrefundable, nontransferable, and cannot be exchanged for cash. Coupons or promotional discounts cannot be applied toward the purchase of e-gift cards.
If a purchase made with an e-gift card is returned, any eligible refunds will be re-credited to the original e-gift card balance. E-gift cards are redeemable only within the United States.